Privacy Policy

Last updated: September 29, 2025

Effective: Immediately

1. Our Privacy Commitment

Luva Travel is committed to protecting our customers’ personal information in accordance with the laws of Vietnam and international data protection standards.

2. Information We Collect

2.1. Personal Information

We collect the following information:

• Identification information: Full name, date of birth, nationality, passport/ID card number
• Contact information: Email address, phone number, permanent address
• Booking information: Length of stay, apartment type, number of guests
• Payment information: Card details, bank account details

2.2. Automatically Collected Information

• IP address
• Browser type and operating system
• Time of website visits
• Pages visited
• Cookies and tracking tools

3. How We Use Your Information

We use your information for the following purposes:

• Booking processing: Confirming and managing your bookings
• Service improvement: Enhancing service quality based on feedback
• Communication: Sending information related to your bookings and services
• Marketing: Sending promotional information (with your consent)
• Security: Preventing fraud and protecting accounts
• Legal compliance: Meeting legal requirements

4. Information Sharing

4.1. Parties We Share With

We may share your information with:

• Service partners: Partners that provide related services
• Government authorities: When required by law
• Third parties: Only with your consent

4.2. We Do Not Sell or Rent Your Information

We are committed to never selling, renting, or transferring your personal information to third parties without your consent.

5. Data Security

5.1. Security Measures

• Encryption of data in transit and at rest
• Firewalls and network security systems
• Strict access control
• Regular data backups
• Frequent security updates

5.2. Your Privacy Rights

You have the following rights regarding your personal information:

• Right of access: View your personal information
• Right to rectification: Update inaccurate information
• Right to erasure: Request deletion of your personal information
• Right to withdraw consent: Withdraw your consent to the use of your information
• Right to lodge a complaint: File a complaint about how your information is processed

6. Cookies

6.1. How We Use Cookies

Our website uses cookies to:

• Remember login information
• Personalize the user experience
• Analyze website traffic
• Deliver relevant advertising

6.2. Managing Cookies

You can manage cookies through your browser settings.

7. Protection of Children

We do not collect personal information from children under 18 years of age. If you are a parent and discover that your child has provided us with information, please contact us immediately.

8. Data Retention Period

• Booking information: 5 years after the end of the contract
• Account information: until you request deletion
• Payment information: as required by law
• Marketing information: until you unsubscribe

9. Changes to This Policy

We may update this privacy policy. Any changes will be announced on the website and take effect 30 days after the date of the announcement.

10. Contact

If you have any questions about this privacy policy, please contact us:

• Email: [email protected]
• Hotline: +84 926 576 125

Luva Travel is committed to protecting your personal information and complying with data protection regulations.